Returns & Exchanges

At Plaine Products, we want you to love your sustainable routine, which is why we offer a 30-day window for returns or exchanges on all of our vegan, toxin-free products. If you are not completely satisfied with your purchase, we are committed to making it right while minimizing our environmental impact.

1

Initiate Your Request

Contact our customer support team via email with your order number and the reason for your return to receive a pre-paid shipping label.

2

Prepare the Package

Carefully pack the items in their original aluminum bottles, ensuring the pumps are locked or replaced with travel caps to prevent leaking during transit.

3

Ship It Back

Affix the provided return label to your box and drop it off at any authorized carrier location; we recommend reusing our original shipping box to save resources.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund or ship your exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing