Frequently Asked Questions
Everything you need to know about our sustainable personal care products.
How does the refill and return process work?
When your bottle is getting low, order a refill. Once the new bottle arrives, swap the pump onto it and place your empty bottle in the refill box. Use the provided return label to send the empty back to us for washing and refilling.
Are your products vegan and cruelty-free?
Yes, all Plaine Products are 100% vegan and Leaping Bunny certified cruelty-free. We never test on animals and our ingredients are entirely plant-based.
What is your shipping policy?
We offer standard shipping across the United States. Orders are typically processed within 1-2 business days. We provide carbon-neutral shipping options to minimize our environmental footprint.
Can I return a product if I am not satisfied?
We want you to love your products. If you are unsatisfied for any reason, you can return your items within 30 days of purchase for a full refund or exchange.
Are your ingredients safe for sensitive skin?
Our products are formulated with high-quality, non-toxic ingredients like aloe vera and are free from sulfates, parabens, and phthalates, making them gentle enough for sensitive skin.
How do I manage my subscription?
You can easily manage your subscription through your account portal. You can skip a shipment, change your delivery frequency, or cancel at any time without any hidden fees.